FAQs

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Getting Started

ClearChats is a secure messaging platform that prioritizes your privacy with end-to-end encryption and no data tracking.

Yes, ClearChats offers both free and premium features.

ClearChats supports iOS, Android, Windows, macOS, and Linux platforms.

Yes, it supports cross-platform usage.

Download the app, click "Sign Up", and follow the simple registration process with email or social login.

Yes, phone number is optional for signup.

Go to Profile > Settings > Edit Profile to update your picture, name, and other information.

Yes, syncing is automatic across logged-in devices.

Privacy & Security

Yes, all messages and calls are protected with end-to-end encryption by default.

No, ClearChats does not track your location. Your privacy is our top priority.

Yes, you can delete messages permanently from both your device and the recipient's device.

Messages are only stored temporarily for delivery and are automatically deleted from servers.

Yes, ClearChats supports 2FA for enhanced account security.

We only collect minimal data necessary for service delivery and never sell your information.

Report security concerns through our dedicated security email at [email protected].

Yes, your real identity is protected and you can use anonymous usernames.

Chats & Messaging

Simply open a chat, type your message in the text field, and press send. Your message is instantly delivered with encryption.

Yes, you can send photos, videos, documents, and other files up to 100MB in size.

Tap the new chat button, select "Create Group", add participants, and set a group name and photo.

Yes, ClearChats supports encrypted voice and video calls with up to 8 participants.

Long-press the message and select "Delete". Choose to delete for yourself or for everyone.

Reactions let you respond to messages with emojis without sending a separate message.

Yes, premium users can schedule messages to be sent at specific times.

Go to the user's profile, tap the menu, and select "Block". They won't be able to contact you.

Groups & Channels

Groups are for collaborative discussions with up to 200 members, while channels are for broadcasting to unlimited subscribers.

Tap the new chat button, select "Create Group", add members, set a name and photo, then create.

Yes, channels can be public (discoverable) or private (invite-only) based on your privacy needs.

Go to group info, select a member, tap "Make Admin" to grant them administrative privileges.

Admins can control who can send messages, add members, and change group settings.

Yes, channel admins can schedule posts to be published at specific times for better engagement.

Go to group info, scroll to bottom, and tap "Leave Group". You can rejoin if invited again.

Group admins can export chat history in various formats for record-keeping purposes.

Nearby Discovery

Nearby Discovery uses Bluetooth and location services to find ClearChats users within your vicinity while protecting your privacy.

No, only approximate distance is shown. Your precise location is never shared with other users.

Go to Settings > Privacy > Enable Nearby Discovery and grant location permissions when prompted.

Yes, toggle on "Invisible Mode" in nearby settings to temporarily hide your profile.

You can set discovery range from 100m to 5km based on your preference in settings.

Tap the user's profile, select report, and choose the reason. Reports are reviewed within 24 hours.

Yes, set your interests in profile and use filters to find users with similar hobbies and preferences.

Minimal battery impact. Uses low-energy Bluetooth and optimizes location requests.

Calls & Permissions

Open chat, tap the phone icon to start an encrypted voice call with your contact.

Yes, start a group call with up to 8 participants for encrypted video conversations.

Camera, microphone, and contacts permissions are needed for calls and messaging features.

No, calls are end-to-end encrypted and never recorded or stored on our servers.

During video call, tap screen share icon to share your screen with participants.

Yes, premium users can access virtual backgrounds and blur effects during video calls.

Go to Settings > Privacy > Call Permissions to control who can call you.

ClearChats is not for emergency services. Use your phone's emergency dialer for urgent situations.
(Future / Upcoming)

Shops & Commerce

Go to Commerce > Create Shop, add your business details, upload products, and set payment methods.

We support credit cards, digital wallets, bank transfers, and ClearChats Pay for secure transactions.

Track orders in Commerce > Orders where you can view status, update shipping, and communicate with buyers.

Yes, all transactions are encrypted and protected by buyer/seller protection policies.

Configure shipping zones, rates, and delivery methods in Shop Settings > Shipping.

Basic shops are free. Premium features incur small transaction fees starting at 2.5%.

Set return policies in shop settings. Process returns through Commerce > Returns management.

Yes, use Commerce > Promote to boost visibility in ClearChats marketplace and search results.

Account & Settings

Go to Settings > Account > Change Password. Enter current password, then create new strong password.

Go to Settings > Security > Enable 2FA. Scan QR code with authenticator app for setup.

Yes, go to Settings > Account > Delete Account. This action is permanent and cannot be undone.

Go to Settings > Data & Storage > Backup. Choose what to backup and save to cloud or device.

Control who can find you, see your status, and contact you through Settings > Privacy options.

Go to Settings > Account > Edit Profile. Username can be changed once every 30 days.

Customize message, call, and group notifications in Settings > Notifications.

Use Help > Report Issue or email [email protected] for technical assistance.

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